Get Help in Person
There is help available! Check out these resources to receive personal help as you are filling out the FAFSA.
College Advising Corps
College Advising Corps works to increase the number of low-income, first-generation college, and underrepresented high school students who enter and complete higher education. In North Carolina, College Advising Corps partners with Appalachian State University, Davidson College, Duke University, North Carolina State University, and the University of North Carolina at Chapel Hill to place 117 well-trained, recent college graduates at 138 high schools across the state.
College Advising Corps is pleased to partner with CFNC and NC SEAA to offer question and answer sessions on the FAFSA during the month of June. Join a live Zoom session to learn more about the FAFSA and ask specific questions. You can join one of the Zoom sessions by clicking on the appropriate link below during the session date and time. No need to register in advance!
New to Zoom? Click here for tips on how to use this virtual meeting tool.
|Session Date||Session Time||Session Link|
|June 8||4:00 pm – 5:00 pm||https://zoom.us/j/98045292322|
|June 10||5:00 pm – 6:00 pm||https://zoom.us/j/95658093208|
|June 11*||7:00 pm – 8:00 pm||https://zoom.us/j/92182192558|
|June 15||4:00 pm – 5:00 pm||https://zoom.us/j/92755141568|
|June 17||5:00 pm – 6:00 pm||https://zoom.us/j/98516613972|
|June 18*||7:00 pm – 8:00 pm||https://zoom.us/j/95051992478|
|June 22||4:00 pm – 5:00 pm||https://zoom.us/j/95594316056|
|June 24||5:00 pm – 6:00 pm||https://zoom.us/j/91702154875|
|June 25*||7:00 pm – 8:00 pm||https://zoom.us/j/98310366232|
|June 29*||5:00 pm – 6:00 pm||https://zoom.us/j/96815078880|
|June 30||7:00 pm – 8:00 pm||https://zoom.us/j/98759624633|
During sessions marked with an asterisk (*), support will be available for Spanish-speaking students and their families, as well as DACA and undocumented students and their families.
CFNC Call Center
Do you need more general help about college or not sure where to start? The College Foundation of North Carolina (CFNC) call center is open Monday-Thursday from 8am-6pm and Friday from 8am-5pm for any questions regarding saving, planning, applying, and paying for college.
Call us at 866-866-2362 (CFNC)
Financial Aid Administrators
Financial Aid Administrators are always willing to provide personalized help with the FAFSA. You can find contact information for every financial aid office by visiting this map.
Federal Student Aid Information
When you complete the FAFSA form on the MyStudentAid app or online at fafsa.gov, you will see instructions for each question. You can get additional help by selecting the question mark icon next to each FAFSA question. This will display a “tool tip” that provides information about how to answer that question.
In the online FAFSA form at fafsa.gov, you can select the “Help” button at the top of the page to reach the “FAFSA Help” page, where you can view trending FAFSA topics, browse FAQs, and search for more information. Visit the “FAFSA Help” page directly by going to www.StudentAid.gov/fafsahelp.
You can contact the Federal Student Aid Information Center via email at StudentAid@ed.gov or by phone at 1-800-4-FED-AID (1-800-433-3243; TTY for the deaf or hard of hearing 1-800-730-8913).
New FAFSA resources including videos and PDFs containing the most up-to-date information, produced by the United States Department of Education, are also helpful to use if you find yourself with questions. Check out the resources below (also available in Spanish) for commonly asked questions.
|Financial Aid Process video||Video||Spanish-captioned video|
|Types of Federal Student Aid video||Video||Spanish-captioned video|
|FAFSA Overview video||Video||Spanish-captioned video|
|How to Fill Out the FAFSA video||Video||Spanish-captioned video|
|FAFSA and FSA ID Tips for Parents video||Video||Spanish-captioned video|
|FAFSA: Determining Dependency Status video||Video||Spanish-captioned video|
|After the FAFSA: What Happens Next video||Video||Spanish-captioned video|
FSA ID and the FAFSA
|How to Create Your FSA ID video||Video||Available only in English|
|What to Do If I Forgot My FSA ID Password video||Video||Available only in English|
|What to Do If I Forgot My FSA ID Username video||Video||Available only in English|
FAFSA Fact Sheets
|Creating and Using the FSA ID|
|Am I Dependent or Independent?|
|Who Is My “Parent” When I Fill Out the FAFSA?|
Foster Care and Homeless Youth Resources
|Educational and Training Vouchers for Current and Former Foster Care Youth||Available only in English|
|Federal Student Aid and Homeless Youth||Available only in English|