Get Help in Person

There is help available! Check out these resources to receive personal help as you are filling out the FAFSA.

College Advising Corps

College Advising Corps works to increase the number of low-income, first-generation college, and underrepresented high school students who enter and complete higher education.  In North Carolina, College Advising Corps partners with Appalachian State University, Davidson College, Duke University, North Carolina State University, and the University of North Carolina at Chapel Hill to place 117 well-trained, recent college graduates at 138 high schools across the state.

College Advising Corps is pleased to partner with CFNC and NC SEAA to offer question and answer sessions on the FAFSA during the month of June.  Join a live Zoom session to learn more about the FAFSA and ask specific questions.  You can join one of the Zoom sessions by clicking on the appropriate link below during the session date and time.  No need to register in advance!

New to Zoom?  Click here for tips on how to use this virtual meeting tool.

During sessions marked with an asterisk (*), support will be available for Spanish-speaking students and their families, as well as DACA and undocumented students and their families.

CFNC Call Center

Do you need more general help about college or not sure where to start? The College Foundation of North Carolina (CFNC) call center is open Monday-Thursday from 8am-6pm and Friday from 8am-5pm for any questions regarding saving, planning, applying, and paying for college.

Call us at 866-866-2362 (CFNC)

Financial Aid Administrators

Financial Aid Administrators are always willing to provide personalized help with the FAFSA. You can find contact information for every financial aid office by visiting this map.

Federal Student Aid Information

When you complete the FAFSA form on the MyStudentAid app or online at fafsa.gov, you will see instructions for each question. You can get additional help by selecting the question mark icon next to each FAFSA question. This will display a “tool tip” that provides information about how to answer that question.

In the online FAFSA form at fafsa.gov, you can select the “Help” button at the top of the page to reach the “FAFSA Help” page, where you can view trending FAFSA topics, browse FAQs, and search for more information. Visit the “FAFSA Help” page directly by going to www.StudentAid.gov/fafsahelp.  

You can contact the Federal Student Aid Information Center via email at StudentAid@ed.gov or by phone at 1-800-4-FED-AID (1-800-433-3243; TTY for the deaf or hard of hearing 1-800-730-8913).

Federal Resources

New FAFSA resources including videos and PDFs containing the most up-to-date information, produced by the United States Department of Education, are also helpful to use if you find yourself with questions. Check out the resources below (also available in Spanish) for commonly asked questions.

FAFSA Form

FSA ID and the FAFSA

FAFSA Fact Sheets

Foster Care and Homeless Youth Resources