Get Help

Get Help in Person

There is help available! Check out these resources to receive personal help as you are filling out the FAFSA.

College Advising Corps

College Advising Corps works to increase the number of low-income, first-generation college, and underrepresented high school students who enter and complete higher education.  In North Carolina, College Advising Corps partners with Appalachian State University, Davidson College, Duke University, North Carolina State University, and the University of North Carolina at Chapel Hill to place 117 well-trained, recent college graduates at 138 high schools across the state.

College Advising Corps is pleased to partner with CFNC and NC SEAA to offer question and answer sessions on the FAFSA during the month of June.  Join a live Zoom session to learn more about the FAFSA and ask specific questions.  You can join one of the Zoom sessions by clicking on the appropriate link below during the session date and time.  No need to register in advance!

New to Zoom?  Click here for tips on how to use this virtual meeting tool.

Session DateSession TimeSession Link
June 84:00 pm – 5:00 pm
June 105:00 pm – 6:00 pm
June 11*7:00 pm – 8:00 pm
June 154:00 pm – 5:00 pm
June 175:00 pm – 6:00 pm
June 18*7:00 pm – 8:00 pm
June 224:00 pm – 5:00 pm
June 245:00 pm – 6:00 pm
June 25*7:00 pm – 8:00 pm
June 29*5:00 pm – 6:00 pm
June 307:00 pm – 8:00 pm

During sessions marked with an asterisk (*), support will be available for Spanish-speaking students and their families, as well as DACA and undocumented students and their families.

CFNC Call Center

Do you need more general help about college or not sure where to start? The College Foundation of North Carolina (CFNC) call center is open Monday-Thursday from 8am-6pm and Friday from 8am-5pm for any questions regarding saving, planning, applying, and paying for college.

Call us at 866-866-2362 (CFNC)

Financial Aid Administrators

Financial Aid Administrators are always willing to provide personalized help with the FAFSA. You can find contact information for every financial aid office by visiting this map.

Federal Student Aid Information

When you complete the FAFSA form on the MyStudentAid app or online at, you will see instructions for each question. You can get additional help by selecting the question mark icon next to each FAFSA question. This will display a “tool tip” that provides information about how to answer that question.

In the online FAFSA form at, you can select the “Help” button at the top of the page to reach the “FAFSA Help” page, where you can view trending FAFSA topics, browse FAQs, and search for more information. Visit the “FAFSA Help” page directly by going to  

You can contact the Federal Student Aid Information Center via email at or by phone at 1-800-4-FED-AID (1-800-433-3243; TTY for the deaf or hard of hearing 1-800-730-8913).

Federal Resources

New FAFSA resources including videos and PDFs containing the most up-to-date information, produced by the United States Department of Education, are also helpful to use if you find yourself with questions. Check out the resources below (also available in Spanish) for commonly asked questions.

Financial Aid Process video Video Spanish-captioned video
Types of Federal Student Aid video Video Spanish-captioned video


FAFSA Overview video Video Spanish-captioned video
How to Fill Out the FAFSA video Video Spanish-captioned video
FAFSA and FSA ID Tips for Parents video Video Spanish-captioned video
FAFSA: Determining Dependency Status video Video Spanish-captioned video
After the FAFSA: What Happens Next video Video Spanish-captioned video

FSA ID and the FAFSA

How to Create Your FSA ID video Video Available only in English
What to Do If I Forgot My FSA ID Password video Video Available only in English
What to Do If I Forgot My FSA ID Username video Video Available only in English

FAFSA Fact Sheets

Resource English Spanish
Creating and Using the FSA ID PDF PDF
Am I Dependent or Independent? PDF PDF
Who Is My “Parent” When I Fill Out the FAFSA? PDF PDF

Foster Care and Homeless Youth Resources

Educational and Training Vouchers for Current and Former Foster Care Youth PDF Available only in English
Federal Student Aid and Homeless Youth PDF Available only in English